Refund and Returns Policy

Last Updated: November 13, 2026

1. Return Policy

We want our customers to have a positive shopping experience. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, products must generally be unused, in their original condition, and include their original packaging and accessories.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions. Any applicable exclusions will be clearly communicated to customers.

2. Return Conditions

Before returning an item, please make sure that:

  • The return request is submitted within 30 days of delivery.
  • The product is unused and in its original condition.
  • Original packaging, accessories, and included items are returned where applicable.
  • Proof of purchase or an order number is provided.

Items that have been damaged through misuse, unauthorized modification, or normal wear and tear may not qualify for a standard return.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and clear photographs when applicable.

After reviewing your request, we will provide appropriate assistance, which may include a replacement, refund, or another suitable resolution depending on the circumstances.

4. How to Request a Return

To initiate a return, please contact our customer service team with the following information:

  • Your full name.
  • Order number.
  • Product name.
  • Reason for the return.
  • Supporting photographs, if applicable.

Our team will review your request and provide return instructions, including the appropriate return address when the return is approved.

Please do not send products back without first contacting us.

5. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for the applicable return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate resolution.

Any applicable return shipping arrangements will be communicated before the return is completed.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for the refund to be processed by our store. Additional time may be required for your bank or payment provider to reflect the refund in your account.

7. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe, please:

  1. Check your original payment account.
  2. Contact your bank or payment provider.
  3. Contact our customer service team if the refund is still missing.

We will be happy to assist you in checking the refund status.

8. Exchanges

If you wish to exchange an item for another available product or variation, please contact our customer service team.

Exchanges are subject to product availability and approval. If an exchange cannot be arranged, an eligible return and refund may be offered instead.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accommodated before the order has been processed or shipped. Once an order has been shipped, our standard return policy will apply.

10. Contact Information

For questions about returns, refunds, exchanges, or order-related concerns, please contact us:

Business Address:

120 Seneca Road, West Valley City, Utah 84120, United States

Phone: +1 (435) 631-7103

Email: [email protected]

We appreciate your business and are committed to providing clear and helpful customer service.